Terms of Service

Duebox is operated by Fitness Investments Pty Ltd trading as Duebox.

You can contact us at support@duebox.app.

These Terms of Service govern your access to and use of Duebox.

By creating an account, accessing Duebox or using the service, you agree to these Terms. If you do not agree, you must not use Duebox.

Duebox helps customers receive, upload, extract, organise, track, report and manage bills, invoices, receipts, contracts, renewals and related documents.

Duebox includes document intake, Review Queue, Dashboard, Calendar, Reports, Archive, workspace management, email forwarding and related tools.

You are responsible for maintaining accurate account and workspace information and for controlling who has access to your workspaces.

Workspace owners and authorised users may be able to invite users, assign roles, view documents, update records and manage settings depending on their permissions.

You are responsible for activity that occurs under your account, except to the extent caused by Duebox's breach of these Terms or applicable law.

You retain ownership of documents, data and content you upload, forward, enter or generate through Duebox.

You grant Duebox a limited right to host, store, back up, process, extract, display, transmit and otherwise use that content as needed to provide, secure, support and improve the service.

This licence ends when the content is deleted from Duebox, except where copies are retained for backup, audit, legal, security or operational reasons.

Duebox may use automated extraction, OCR and AI systems to read and structure uploaded or forwarded documents.

Extracted data may be wrong, incomplete, delayed or unavailable. You must verify due dates, amounts, payment status, supplier details, references, reports, exports and any other extracted or generated information before relying on it.

Duebox does not guarantee the accuracy of extracted data or that every document will be processed successfully.

Duebox is not an accounting, legal, tax, financial, payment or professional advisory service.

Information in Duebox is provided to help you organise and review documents. It is not a substitute for professional advice or your own verification.

Paid plans are billed through Stripe. Stripe may collect and process payment information according to its own terms and privacy policy.

Plans may include limits, such as workspace limits, document limits or feature limits. We may update plan features and limits from time to time.

Subscriptions renew automatically unless cancelled before the next renewal date through the Stripe Customer Portal or another supported billing process.

If you cancel, access may continue until the end of the paid billing period where applicable. Some features may be limited or unavailable after cancellation, non-payment or plan expiry.

Refunds are handled according to applicable law and any stated Duebox or Stripe process. Unless required by law, fees already paid may be non-refundable.

Duebox relies on third-party services including Supabase, Vercel, Postmark, Stripe, Google/Gemini or other AI/OCR providers, and operational providers such as Upstash/Redis.

Third-party services may have their own terms, policies and availability. Duebox is not responsible for third-party services except to the extent required by law.

We aim to provide a reliable service, but we do not guarantee uninterrupted, error-free or loss-free availability.

Duebox may change, suspend or discontinue parts of the service, including features, integrations and limits, where needed for product, security, legal or operational reasons.

To the maximum extent permitted by law, Duebox is not liable for indirect, consequential or special loss, loss of profit, missed payments, missed renewals, incorrect data extraction, business interruption or decisions made using the service.

Nothing in these Terms excludes, restricts or modifies rights that cannot be excluded under applicable law.

We may suspend or terminate access if you breach these Terms, fail to pay fees, create risk for Duebox or other users, or if required for legal, security or operational reasons.

You may stop using Duebox at any time. Some data may be retained where required for billing, audit, backup, legal, security or operational reasons.

We may update these Terms from time to time. The updated version will be posted on this page with a revised date.

Your continued use of Duebox after an update means you accept the updated Terms to the extent permitted by law.

These Terms are governed by the laws of New South Wales, Australia.

The courts of New South Wales, Australia have jurisdiction, subject to any rights you may have under applicable consumer or privacy laws.

support@duebox.app